Política de GDPR

1. Introduction

At Livnidorix, we value the privacy and protection of our users' personal data. We are committed to ensuring that any personal information collected through our website is treated transparently, securely, and responsibly.

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) of the European Union and the applicable Spanish regulations on data protection.

The purpose of this GDPR / Data Protection Policy is to inform users about how we collect, use, store, and protect their personal data when they access our website, browse our pages, make purchases, use our services, or contact us.

This policy allows users to know:

What personal data we may collect.
Why we use such information.
What rights they can exercise over their personal data.
How they can contact us with data protection-related queries or requests.

2. Data Controller Information

For the purposes of applicable data protection regulations, the data controller information is as follows:

Website Name: Livnidorix
Website: livnidorix.com
Email: support@livnidorix.com
Phone: +1 (267) 253-5127

Contact Address:

8020 CHELWYNDE AVE,
PHILADELPHIA, PA 19153,
United States

We provide our online services to consumers in Spain and process personal data in accordance with applicable European and Spanish regulations.

3. Applicable Regulations

The processing of personal data carried out through this website is based primarily on:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of personal data (General Data Protection Regulation or GDPR).
Organic Law 3/2018, on Personal Data Protection and guarantee of digital rights (LOPDGDD).
Other applicable Spanish and European regulations on personal data protection and privacy.

4. Personal Data Collected

To provide our online interior furniture sales services and properly manage orders, we may collect the following categories of personal data:

Full name.
Email address.
Phone number.
Delivery address.
Information related to placed orders.
Information related to communications with our customer service.
Information related to payments processed through authorized payment service providers.
Technical information related to browsing and use of the website.

We do not directly store full credit card data. Payments are managed through payment service providers that apply their own security and data protection systems.

We only collect the personal data necessary to provide our services and fulfill the purposes described in this policy.

5. Data Collection Methods

Personal data may be collected through the following means:

Data provided directly by the user

We collect information when the user:

Makes a purchase.
Enters information necessary for delivery.
Contacts our customer service.
Requests information about products or services.
Uses certain functions available on the website.

Automatically collected data

During browsing, we may collect certain information through digital tools, including:

Cookies.
Browsing data.
Device information.
Technical information related to interaction with the website.

Processing via Cookies is carried out in accordance with our Cookie Policy, which explains the use of these technologies and the options available to users.

6. Purpose of Data Processing

Collected personal data may be used to:

Manage and process orders placed on the website.
Prepare and coordinate product delivery.
Manage payments through authorized providers.
Provide customer support.
Resolve queries, requests, and complaints.
Manage cancellations, returns, and refunds.
Improve browsing experience and website functionality.
Maintain website security.
Prevent potential fraudulent activities.
Comply with applicable legal obligations.

Personal data will only be used for legitimate purposes compatible with those communicated to the user.

7. Legal Basis for Processing

The processing of personal data is carried out in accordance with the legal bases established by the GDPR:

Performance of a contract

Processing is necessary to:

Manage orders.
Provide acquired products.
Coordinate delivery processes.
Provide services requested by the user.

User's consent

We may request the user's consent for certain activities, such as:

Use of certain Cookies.
Commercial communications.
Personalized services.

The user may withdraw their consent at any time.

Compliance with legal obligations

We may process personal data when necessary to comply with legal obligations related to:

Administrative management.
Tax obligations.
Legally required record keeping.

Legitimate interest

We may process personal data when there is a legitimate interest, including:

Protection of website security.
Prevention of fraudulent uses.
Improvement of our services.

8. Communication and Data Sharing

Personal data may only be shared when necessary to provide our services.

We may communicate information to:

Transport and logistics providers to carry out deliveries.
Payment service providers to process transactions.
Technological providers necessary for the functioning of the website.

The information shared will be limited to the data necessary for the provision of the corresponding service.

We do not sell, rent, or trade our users' personal data.

9. International Data Transfers

Due to the nature of the digital services used to operate our website, certain technological providers may be located outside the European Economic Area.

When international transfers of personal data are necessary, these will be carried out in accordance with the requirements established by the GDPR, applying appropriate safeguards recognized by European regulations.

These measures aim to ensure that personal data maintain an adequate level of protection.

10. Data Retention

Personal data will be retained for the period necessary to fulfill the purposes for which it was collected.

When there is a legal obligation that requires certain information to be retained for a specific period, the data will be kept for that period.

Data related to Cookies will be processed as indicated in our Cookie Policy.

Once the corresponding retention period has ended, the data will be deleted or processed in accordance with applicable legislation.

11. User Rights

In accordance with the GDPR, users can exercise the following rights:

Right of access

Request information about the personal data we process and obtain a copy of it.

Right of rectification

Request the modification of incorrect or incomplete personal data.

Right of erasure

Request the deletion of your personal data when legally applicable.

Right to restriction of processing

Request the restriction of the use of your data in certain circumstances.

Right to data portability

Request to receive your personal data in a structured and compatible format when applicable.

Right to object

Object to certain processing based on legitimate interests.

Right to withdraw consent

Withdraw previously given consent for certain processing.

To exercise these rights, the user can send a request to:

support@livnidorix.com

If the user considers that the processing of their personal data does not comply with applicable regulations, they can also file a complaint with the:

Spanish Data Protection Agency (AEPD)

12. Minors

Our website is not specifically aimed at children under 14 years of age.

We do not knowingly collect personal data from minors without the corresponding authorization when such authorization is required by applicable regulations.

If a user believes that personal data of a minor has been collected improperly, they can contact us to request its review or deletion.

13. Data Security

We adopt reasonable and adequate measures to protect personal data against:

Unauthorized access.
Accidental loss of information.
Improper data alteration.
Unauthorized processing.

These measures seek to guarantee the confidentiality, integrity, and protection of personal information in accordance with the principles established by the RGPD/GDPR.

14. Policy Update

We may modify this GDPR / Data Protection Policy when necessary due to:

Legal or regulatory changes.
New website functionalities.
Changes in our data processing procedures.

The updated version will be available on this same page, indicating the corresponding update date.

15. Contact

For any queries related to this GDPR / Data Protection Policy or to exercise your rights regarding personal data protection, you can contact us:

Website: livnidorix.com

Email: support@livnidorix.com

Phone: +1 (267) 253-5127